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Pre-Sale Questions:
Post-Sale Questions:
Q: Can I choose shipping methods other than the shipping method you provided, such as UPS or FedEx? A: Yes, if your order weights more than 30lbs. If your order weight less than 30lbs, it's not cost effecient to use FedEx or UPS and the shipping rate will cost much more than using airmail. Q: Can I ship to an address other than my billing or confirmed address? A: No. In order to combat internet fraud and protect our customer, we can only ship to the customer's billing address which is verified with the credit card issing bank. Q: What personal information do you collect? A: Our site uses cookies to collect certain information when purchasing from our site such as the IP addresses of the computer making the purchase as an additional security precaution to prevent fraud. We also capture and log the various web pages within our site that a user navigates to so we can monitor traffic use and popular pages. For details, please visit our privacy policy page. Q: What is your policy on newsletters and promotions? A: From time to time, we do send out email promotions and newsletters to our customers or potential customer who explicitly wishes to receive them. When you sign up our account, you have the option to whether you want to receive those message or not. At any time that you wish to stop receiving these emails, there are easy and simple options to unsubscribe on the bottom of every email. All email addresses are used strictly by donba.com. We do not share or sell these addresses to anyone else. Q: I don't see those small prints on most e-commerce site, where is your disclaimers? A: We don't have a 50 pages sales term. But there are few conditions that you must agreed upon before we can take your business.
Q: Do you offer combine shipping or any shipping discount on large purchased? Q: Is there a wholesale price for bulk/volume purchases? A: You will see the wholesale price automatically when we mark your account as "wholeseller". In order to be qualify as a wholesaler, you need to meet either one of the following conditions: 2) Your order exceed $1000 in a single purchase. If you believe you are qualify as a wholeseller, please write a email to: sales@donba.com . We will process your request in 24 hours. Q: How do I check my order status? A: Your order status can be easily found on "your account" page. Below is our typical processing time. Your total ETA would be the Processing time + Time in transite.
Q: I just completed an order and my payment is cleared. When will it ship? Orders generally ship within 3 business days of when the order is placed (see processing steps chart above). Q: Can I change or cancel my order? You can cancel or change your order by visiting the "my account" page. However, if the order has been market "shipped", You will not able to cancel or change the order. Q: What is your return policy. Is there a restocking fee if I want to request for return? A: We do not charge restocking fee, but we do have few simple return policies.
Q: My product is defective and I need to get a return or replacement, what should I do? A: Simple. Go to the "My account" page, find the order and the product you want to return or replace, click the "Request RMA" button and fill out the form. a email contain the instruction alone with the RMA# will be send to you shortly. Pack the return according to the instruction and ship it back to us. A replacement will be ship to you once we received your return or the refund will be credited to your account if you requested. Q: How come I never received your order confirmation email? A: check your email's spam folder. Q: Where should I go after 30 days if the item is defected. A: Warranty service for defected merchandise are handled by the manufacturers and not by donba.com, unless otherwise indicated. Please contact the manufacture directly. If any item was damaged during transit, immediately contact your local postal office. Keep all shipping materials and contact our Customer Service Immediately we are aware of the issue. If you have purchased shipping insurance, we will help you to get recovered from carrier. Q: I got the shipping confirmation email. Where do I track my package? A: You can track your package at your country's postal office website. Or you can use the link below: Q: Can I use the donba.com receipt for product warranties? A: Yes. You can get a copy of your receipt at "your account" page at any time. Q: Can I change the email address on my account? A: Yes Q: Can I add an item to my order? A: No. But you may purchase those products in a separate order and have them shipped separately. Q : How can I submit a product review? A: You can review review for any product at the product's detail page. Only registered customer can write a review. It doesn't matter you are saying good or bad thing about a product as your true user experience of a product is the only thing that matters. That been said, we do want your descriptions are reasonably accurate and objective. Please keep reviews concise and avoid using offensive words. As a fineprint, we reserve the rights to edit your review when contents are deemed inappropriate for the public. Q: How to contact you customer service other than email? A: Since our operation center is located in Hongkong to reduce our over-head, we are not able to accept phone calls. Other than email, you can visit our live chat service to talk with a live customer service rep. |